At Outfit Shop, we’re committed to equipping your adventures with premium outdoor gear, workwear, and performance apparel. Our shipping and returns policies are designed to get you geared up quickly while protecting your satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery in 10-15 business days after shipping
  • Trackable service with delivery confirmation

Free Shipping: Available on orders over $50 via EMS

  • Delivery in 15-25 business days after shipping
  • Basic tracking available

Note: We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We stand behind our rugged gear just as we stand behind our customers. If your purchase doesn’t meet our high standards for adventure-ready equipment, we’ll make it right.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Return Shipping: Customer responsibility (original shipping costs non-refundable)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom orthotic insoles (from our Orthotics category)
  • Personalized or monogrammed items
  • Used socks or undergarments
  • Items damaged by misuse or improper care

How to Return or Exchange

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Outfit Shop Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

Product Name:
Size:
Reason for return/exchange:

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Securely pack your items in the original packaging with all tags attached. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Send your package to:

Outfit Shop Returns
2487 Musgrave Street
Oklahoma City, OK 73109
USA

We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline: 5-10 business days after processing (varies by financial institution)

Exchanges

For size exchanges on work boots, outdoor apparel, or technical gear:

  • Follow the return process above
  • Note “EXCHANGE REQUEST” in your email subject
  • Specify your desired size/color in the email

We’ll ship your replacement once we process the return.

Need Help?

Our gear experts are ready to assist at [email protected]. We typically respond within 24 hours.

Outfit Shop – Equipping Your Adventures Since [Year]