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OUR COMMITMENT TO YOUR SATISFACTION

At Outfit Shop, we stand behind our rugged outdoor gear, workwear, and performance apparel just as we stand behind our customers. If your purchase doesn’t meet our high standards for adventure-ready equipment, we’ll make it right.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags
  • Non-Returnable: Custom orthotics and personalized items
  • Return Shipping: Customer responsibility (original shipping non-refundable)

HOW TO RETURN OR EXCHANGE

Follow these steps to process your return or exchange:

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outfit Shop Team, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: Product Name: Size: Reason for return/exchange: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Securely pack your items in the original packaging with all tags attached. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Send your package to:

Outfit Shop Returns
2487 Musgrave Street
Oklahoma City, OK 73109
USA

We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.

REFUND PROCESS

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline: 5-10 business days after processing (varies by financial institution)

EXCHANGES

For size exchanges on work boots, outdoor apparel, or technical gear:

  1. Follow the return process above
  2. Note “EXCHANGE REQUEST” in your email subject
  3. Specify your desired size/color in the email
  4. We’ll ship your replacement once we process the return

NON-RETURNABLE ITEMS

For safety and hygiene reasons, we cannot accept returns on:

  • Custom orthotic insoles
  • Personalized or monogrammed items
  • Used socks or undergarments
  • Items damaged by misuse or improper care

QUESTIONS?

Our gear experts are ready to help at [email protected]. We typically respond within 24 hours.

Outfit Shop – Equipping Your Adventures Since [Year]