Welcome to Outfit Shop’s FAQ page. We’ve compiled answers to common questions about our performance gear, shipping, returns, and more to help you gear up for your next adventure or work challenge.
Product Questions
What types of products does Outfit Shop specialize in?
We specialize in high-performance apparel and footwear for outdoor adventures, work environments, and active lifestyles. Our product categories include work boots, hiking gear, hunting & fishing equipment, orthotic insoles, durable outerwear, and technical clothing designed to withstand rugged use.
How do I choose the right size for work boots or outdoor gear?
We recommend consulting our detailed sizing charts for each product category. For footwear, measure your foot length and width while standing. For clothing, compare your body measurements to our garment specifications. When in doubt between sizes, we suggest sizing up for winter gear or work boots that may require thicker socks.
Are your products suitable for extreme weather conditions?
Yes! Our winter collection, outerwear, and specialized gear are designed to perform in challenging environments. Look for our insulated gloves, thermal layers, and waterproof boots specifically engineered for harsh conditions.
Shipping & Delivery
What shipping options do you offer?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): Fast tracked delivery via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: Economical EMS service for orders over $50 (15-25 days after dispatch)
How long does order processing take?
All orders ship within 1-2 business days from our Oklahoma City distribution center. You’ll receive tracking information as soon as your gear is on the way.
Do you ship worldwide?
We ship globally to most countries, excluding some Asian and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. Items must be unused, in original packaging with tags attached. We’ll make it right if you’re not satisfied with your insulated winter gloves, orthotic insoles, or any other gear.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and address based on your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store full credit card numbers on our servers.
Can I change or cancel my order after placement?
We process orders quickly to get you your gear fast. If you need to modify or cancel an order, contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t shipped yet.
Additional Support
What if I need my gear urgently?
Contact our team for expedited shipping options. While we can’t guarantee delivery times for international orders, we’ll work with our carriers to prioritize your shipment when possible.
What should I do if my package is delayed in customs?
International shipments may occasionally face customs delays. Our team can assist with documentation and tracking updates. Email us with your order number for personalized support.
How can I contact customer service?
Our gear specialists are ready to help at [email protected]. We typically respond within 24 hours during business days.
Ready to gear up? Shop our performance apparel and footwear collections now—your next adventure (or workweek) deserves the right equipment.